We firmly believe in and stand behind our products 100%, but we understand that it cannot work perfectly for everyone all of the time. Below is our refund policy outlined in detail.

Refunds for first purchases

Refunds will be offered at our sole discretion and must meet all of the following conditions fully:

  • You are within the first 14 days of the purchase of the plugin.
  • Your issue(s) derives from not being able to install the plugin properly or get the plugin to perform its basic functions.
  • You have attempted to resolve your issue(s) with our support team by creating a support ticket.
  • No refunds will be granted after the first 14 days of the original purchase whatsoever.
  • Refunds will not be granted for missing feature(s). Our plugins have a free version or online demo available. We advice to try those out before deciding to purchase. if you’re unsure our plugins will work for you or if we support a specific feature, send us a pre-sale question.
  • Issues caused by conflicts with 3rd party plugins, themes or other software will not provide grounds for a refund.
  • Refunds will not be granted if you simply decide not to use the plugin.

By upgrading, you agree to this refund policy and relinquish any rights to subject it to any questions, judgment or legal actions.

Refunds for renewal payments

We cannot grant refunds on renewal payments as you have ample time to cancel your subscription. We will send you a reminder emails prior to your renewal date, and you can cancel your subscription at any time through your Freemius User account.

Easily cancel your subscription at any time

If you’ve subscribed to one of our subscription packages, cancellation is straightforward. Simply access your Freemius Users account to cancel at any time. Additionally, we’ll send you a reminder emails before your renewal date to ensure you’re informed and can cancel beforehand.

This refund policy sounds strict. Is it really?

As a small business, we’re vigilant against online fraud, including cases of refund disputes while still using our plugin. Our language may seem strict, but it’s to safeguard against misuse. Know that we’re committed to ensuring a positive experience for all users. If you have a valid refund case, we’ll gladly assist you!

Would you like to request a refund? Please Contact us.